Covid-19 Responce at Hospice Waikato


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Hospice Waikato Services and COVID-19 (novel coronavirus)

It is very important to us that we protect the wellbeing of Hospice Waikato's patients and their family members, as well as our staff and volunteers. Because of the current risks related the COVID-19 virus, we have had to make changes to how we provide many of our services. These changes are temporary, and we are now working on how we can return to our normal services in a safe and appropriate way.

Here’s an update on what we’re doing at Alert Level 2

Hospice Waikato will be maintaining a telephone / telemedicine advice service.
• Main phone line (07) 859 1260 – this number will be answered by Reception Staff from 8:00 am to 5:00 pm and afterhours by a Registered Nurse.

The In-Patient Unit (IPU) is open for admissions. The IPU has vulnerable patients who are at risk of serious complications from COVID-19 infection. Therefore, the number of visitors allowed, and visiting times, remain limited to protect patients and the staff providing care. All visitors are required to provide their contact details in case contact tracing is required.

All visitors to IPU MUST wear a mask when visiting - a fabric mask is fine, or a disposable surgical mask can be provided.

Visitors are not allowed in if they have:
o Cold or flu symptoms - this includes any acute respiratory infection with at least one of the following symptoms: cough, sore throat, shortness of breath, runny nose, sneezing, post-nasal drip, loss of sense of smell; with or without fever.
o Visitors should be free of cold or flu symptoms for at least 48 hours before visiting IPU.
o Have been in contact with anyone with confirmed or suspected COVID-19 (these people should be in self-isolation).
o Returned from overseas in the last 14 days (these people should be in managed isolation).
o Have been in contact with anyone who has returned from overseas in the last 14 days

• Visiting Hours are 10:00am - 4:00pm
o IPU doors will be locked outside visiting hours.
o Only 2 people may visit the patient at any one time, including a child
o Close family members may visit outside these hours by agreement with the senior nurse on duty.
o All visitors must sign in using their name and contact details and complete COVID-19 screening and have their temperature checked. This is to ensure Hospice Waikato can provide Public Health with contact tracing details if required.

Visitors must stay in the patient’s room
o To maintain physical distancing, visitors may be asked to leave the room when staff are carrying out a procedure.
One support person may stay overnight with a patient
Some communal areas in IPU will be closed -This is to reduce congregation of visitors.

Hospice staff will be doing home visits in-person, in particular for new patients and those with specific needs that cannot be dealt with by phone or video call. Our staff will still be doing telephone and video calls with patients and clients where this is possible and appropriate. Your Hospice Nurse, Doctor or Family Services Team member will discuss the best way of staying in contact with you.

You will be contacted before any home visit to check if there is any risk of exposure to COVID-19. If there is a risk, the visit can still happen if essential, but staff will be required to wear special protective equipment and you may be asked to wear a mask. All Hospice Waikato staff will be wearing a mask during the visit.

We will be doing our very best to ensure any patient or family member who needs an in-person visit will have a Hospice staff member visit them.
If you, or anyone in your home, is in self-isolation or has cold or flu symptoms, please let us know so that staff can take appropriate precautions.

Hospice Waikato Outpatient Clinics are currently available at our site on Cobham Drive. Your nurse will discuss clinic bookings with you if needed. Rural outpatients clinics will still run as needed.

These groups have been stopped to protect vulnerable patients

Individual support (counselling, social work, spiritual care) will continue.
If you are visiting our premises, Please DO NOT enter if:
• You are unwell (for any reason).
• Have had close contact with anyone with suspected, probable or confirmed COVID-19.
• Have arrived in New Zealand within the last 14 days prior to your planned visit.
• Have been in close contact with anyone who has arrived in New Zealand within the last 14 days.
Everyone visiting Hospice Waikato will be asked to sign in and complete a COVID-19 screening checklist and have their temperature checked. '

And remember, you can help reduce the spread of COVID-19 by following these steps:
• Cough or sneeze into your elbow or by covering your mouth and nose with tissues.
• Put used tissues in the bin or a bag immediately.
• Wash your hands with soap and water often (for at least 20 seconds).
• Try to avoid close contact with people who are unwell.
• Don’t touch your eyes, nose or mouth if your hands are not clean.
• Avoid personal contact, such as kissing, sharing cups or food with sick people.
• Clean and disinfect frequently touched surfaces and objects, such as doorknobs.

If you, or your family member, become sick, contact Healthline or your doctor
Contact Healthline for free on 0800 358 5453, or your GP if you begin to feel sick.

• The symptoms of COVID-19 are - any acute respiratory infection with at least one of the following symptoms: cough, sore throat, shortness of breath, runny nose, sneezing, post-nasal drip, loss of sense of smell; with or without fever.

These symptoms do not necessarily mean you have COVID-19. The symptoms are similar to other illnesses that are much more common, such as cold and flu.

Stay up to date with COVID-19 developments in New Zealand on the Ministry of Health website

Thank you for your understanding and cooperation
Stay safe, stay well, and look out each other

Lasted Updated: 02/09/2020 at 3:00pm