Rural Outreach

The Hospice Waikato Rural Outreach service is for people with palliative care needs who live outside of the Cambridge-Hamilton-Ngaruawahia area of the Waikato region. It is an Inter-disciplinary model of palliative care providing specialised medical, nursing and family support care, in collaboration with District Nurses, General Practitioners and other health providers.

The Rural Outreach team includes a Nurse Practitioner, a Clinical Nurse Specialist and four Palliative Care Nurses, as well as a visiting palliative medicine doctor and social work, counselling and spiritual care. These Hospice staff work with District Nurses, General Practitioners and other health services to provide care and support to the patient and family/whanau.

What does Rural Outreach care include?

  • Outpatient clinics and home visits for specialist palliative care assessment and advice
  • Home visits for emotional, social and spiritual care and support
  • Loan equipment for use in patient’s homes
  • Liaison with District Nurses, GPs and other health services to plan and co-ordinate care
  • Bereavement support
  • Offering education and support on palliative care to other health providers

 The Rural Outreach service does not provide in-home clinical patient care (such as medication administration, syringe driver pumps, wound care, etc). This type of care is provided by the Waikato DHB District Nursing Service.

Working Hours

The Rural Outreach team works Monday to Friday 8am to 4.30pm.

Palliative care outpatient clinics are held at provincial hospitals on a regular basis and appointments can be booked through the Nurse Practitioner and Clinical Nurse Specialist.

Outside of the working hours above, your GP and district nurse are usually the best people to contact for care and advice, or in the case of an emergency call 111. District Nurses are not usually available during the night unless a prior arrangement has been made.

Hospice Waikato also provides a 24 hour, 7 day a week telephone advice service, please call our main telephone line for this service – 07 859 1260.

What is palliative care?

Palliative care is the care of people with a life-limiting illness that can’t be cured and they are expected to die. This care can ease pain and other symptoms and help the person and their family/whanau cope with the illness, as well as emotional, practical and spiritual concerns.

Please click here for the referral form.

Emotional Support

During illness

Coming to terms with serious illness and dying can be difficult and distressing for all concerned.  When someone is seriously ill, everyone around him or her is affected.  The patient and family/whanau may deal with a whole host of emotions, from anger to helplessness, feeling frightened or depressed.

Through our nursing, counselling and bereavement support services, Hospice Waikato provides patients, families/whanau with an opportunity to identify and deal with all aspects relating to the emotional, mental and spiritual impact of terminal illness.

How is this provided?

Family Support Volunteers in the Rural Outreach region have been carefully selected and trained by Hospice to work in this particular area of care.

The Life Review service is available to Rural Outreach patients.

Bereavement Follow Up

We have a range of Counselling services that are available for Rural Outreach patients and family / whanau during the patient’s illness and family bereavement. Depending on the need, services may be provided locally, from our Hamilton office or on referral to other local agencies.

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